Job Description

MINT MOBILE is seeking a talented Senior Salesforce Engineer to join the Tech Ops Team! Individual reports to Director, Implementation. Role is remote; must reside in the United States.

ABOUT THE ROLE

The Senior Salesforce Engineer will play a key role in the development and management of all SalesForce related software. With extensive knowledge of the SalesForce platform, apex code and API’s, they will help with the development and the successful execution of the SalesForce roadmap.

Take the lead in developing, maintaining, and reporting on an array of software platforms and help ensure seamless collaboration between both business departments and engineering teams. Having a strong business acumen combined with an engineering mindset will be instrumental in driving innovative solutions and solving complex problems. The ability to foster cross-channel collaboration and effective communication is crucial in this role. 

Your usual day of awesomeness includes:  

• Technology: Responsible for learning, developing and implementing new software solutions to assist our operations and sales teams, along with working on a diverse set of software platforms with all cross-functional teams.
• Project Management: Oversee the end-to-end implementation of projects, ensuring alignment with business objectives and technical requirements.
• Cross-Channel Collaboration: Serve as a liaison between business departments and engineering teams, facilitating effective communication and collaboration. Work closely with stakeholders to understand business needs, gather requirements, and translate them into actionable technical plans.
• Business Acumen: Develop a deep understanding of business processes, products, and services. Use this knowledge to identify opportunities for process improvement, optimization, and innovation.
• Problem Solving: Analyze complex technical and business problems, employing a creative and analytical mindset to identify optimal solutions. Proactively address issues and roadblocks that may arise during project implementation, ensuring timely resolution and minimal disruption to operations.
• Innovation: Drive innovation within the implementation engineering team by encouraging new ideas, exploring alternative approaches, and leveraging emerging technologies. Foster a culture of continuous improvement and exploration of cutting-edge solutions.
• Stakeholder Management: Build and maintain strong relationships with key stakeholders across business departments and engineering teams. Collaborate with stakeholders to gather feedback, understand requirements, and manage expectations throughout the implementation process.

TECHNOLOGIES YOU’LL WORK WITH

• Jira (Traditional/Service Desk).
• Salesforce Sales Cloud.
• SalesForce Service Cloud.
• SalesForce omni channel
• Genesys cloud CX
• SalesForce CPQ.
• SalesForce Einstein/ GPT
• SalesForce automation (flows, apex, visualforce pages).
• PureCloud IVR and Scripter Tool.
• Ironclad
• Microsoft Excel/Google Docs platforms and scripting.
• MySQL
• Mssql
• Bitbucket
• GIT
• Visual Stuido
• SalesForce API and general SaaS API stacks.
• As well as integration with the entire company's SaaS tech stack.

WHAT YOU BRING

• Bachelor's degree.
• 10+ Years of analyst or business management experience.
• 7+ years in wireless; sales/operations/technical operations/care.
• 4+ years of experience with Jira development (cloud instance preferred) preferred.
• 7+ years of experience with Salesforce Admin/Developer with emphasis on SalesForce, SalesCloud, Service Cloud, CPQ, Flows and automation, SOQL, and Apex language preferred.
• SalesForce Admin Certificate, Salesforce Certified Platform Developer I, Salesforce Certified Platform Developer II,Salesforce Certified JavaScript Developer I,Salesforce Certified Application Architect
• Salesforce Certified Development Lifecycle and Deployment Architect along with intensive knowledge of DevOps utilizing Git and bitbucket
• Self-direct and ability to take the lead when necessary.
• Ability to analyze raw data and identify opportunities.
• Basic understanding of monitoring/reporting on software platforms.
• Advanced troubleshooting and fault isolation skills.

WE ARE MINT MOBILE

We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer. 

We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).  

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Mint!  

OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!

• Ownership: We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Mint Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job.  If we hire them and they stay for 90 days, you get $1000.  For more details of restrictions and rules, please email [email protected].

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $125,000 - $140,000.  This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location.  We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays.  The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.

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