Job Description

Overview

Responsible for assisting in the management of the day-to-day operation of the Control Room and its interactions with the lottery and vendors to ensure continuous system up-time and the highest level of operational efficiency.

On-site position- Must be in a commutable distance to Independence, OH. 

Responsibilities

• Ensures control room operates in a continuous and trouble free manner. Troubleshoots problems through shift leads and Computer Operators
• Coordinates and schedules Computer Operators, directs work, and evaluates operational performance
• Maintains inventory and orders supplies when necessary
• Ensures performance plans, memos, and reports are distributed, understood, utilized and made available to all Computer Operators
• Assists in revising or establishing new systems to improve productivity and computer efficiency.
• Develops procedures and control mechanisms to improve operations and reduce operational errors.
• Interfaces daily with customers and vendors
• Monitors quality assurance and security of data
• Ensures daily production of systems to include software and hardware changes and serving as client liaison.
• Ability to define and perform verification that the test process has been performed correctly, analyze results and recommend test process improvements.
• Monitors, tracks and manages the configuration, accessing delivery process of software coding for the lottery—including games, parameters, odds and claims.
• Verifies and analyzes the accuracy and quality of the hardware and software products through maintenance, attention to detail and work environment. Provides recommendations to manager for systems needs and all external and internal factors related to the control room.
• Performs additional duties and responsibilities as assigned.

Qualifications

• 2-4 years’ experience
• 1-2 experience in leading/supervising employees
• Excellent verbal and written skills
• Excellent interpersonal skills
• Technical proficiency
• Ability to troubleshoot and diagnose problems/issues
• Sound judgement skills
• Ability to effectively listen
• Detail oriented and strong organizational skills
• Ability to work/lead various shift schedules

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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