David Energy is creating a new kind of power company. Traditional Retail Electricity Providers (REPs) are outdated, opaque, and painful for customers to engage with. We use software to monitor our customers' real-time energy usage, and we aggregate and analyze that data to maximize the value they get from their energy assets – batteries, EVs, HVAC systems and other distributed energy resources (DERs) via participation in energy markets. Our mission is to run the grid on clean energy 24/7.
Responsibilities
As a Customer Success Manager, you will be serving as our customers' trusted Energy Advisor. This includes ensuring that customers understand, respond to, and realize value from our product and services related to energy operations.
Responsibilities include:
Managing relationships and serving as your segment’s primary touchpoint
Hosting a seamless, successful and delightful end-to-end onboarding experience
Connecting customer’s pain points with the value offerings of our product
Resolving support questions or issues in a timely fashion
Identifying growth opportunities through cross-selling products and expanding coverage
Retaining existing customers and managing their renewal process
To be successful, this role will be required to:
Understand customer pain points and experience to mitigate risk (churn) and grow revenue (expansion) within our book of business.
Share feedback, use cases, and testimonials proactively to inform our roadmap, product positioning, and develop partnership success stories.
Collaborate with key cross-functional stakeholders internally to ensure a high-quality experience—from onboarding to billing to feature requests.
What We’re Looking For
4+ years experience in customer success, ideally in B2B SaaS
Excellent written and verbal communication skills
A passion for driving human-centric customer experiences and driving value
Ability to identify gaps and opportunities that will promote business growth
Experience driving process improvements for a small, but mighty team
Energy experience a plus, or excitement to learn about new, exciting industry
Benefits
Salary range: $80,000 – $110,000 plus equity
Group medical, dental, and vision insurance
Flexible vacation/DTO policy
401k
Remote or Hybrid (NYC) office culture
$80K – $110K • Offers Equity
...What are you working on? The name of the project(s): Postapocalyptic top-down shooter, role player game At what stage of the project(s)? alpha Genres: Action, Role-playing, Shooter Platforms: PC, Console Team size and structure? Our company is not big...
Town Pump is looking for a motivated and outgoing Store Clerk to join our team. Town Pump is a growing company, with ever-increasing opportunities for career growth. As a Store Clerk team member, you will: be accountable for excellent customer service, cash handling...
...At Houston Methodist, the Emergency Medical Technician (EMT)/Paramedic position is responsible for assisting in the delivery of patient... ..., etc) regardless of selection below. ~ On Call* No TRAVEL****Travel specifications may vary by department** May require...
...Associate Chaplain - Chaplaincy Services Department at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA The Associate Chaplain provides professional and competent spiritual care ministry, and is responsible for serving the spiritual, religious...
...least four years of experience working on complex corporate transactions, including mergers and acquisitions, emerging growth/venture capital, private equity, joint ventures, commercial agreements and other business transactions. Experience with deals in the software,...